Terms & Conditions

These Terms and Conditions (T&C’s), together with any and all other documents referred to herein, set out the terms under which You Interact with Us, and all Goods which are sold by Us via Our Stores, Our Website, and Our Contact Centre

Please read these T&C’s carefully and ensure that You understand them before Interacting with Us including purchasing or ordering any Goods from Us. We recommend that You retain a copy of these T&C’s for future reference. By Interacting with Us via Our Websites, Our Stores and/or Our Contact Centre You agree to these T&C’s.

If You do not agree to comply with and be bound by these T&C’s, You must not Interact with Us, including purchasing or ordering Goods from Us. These T&C’s may change at any time and any changes will take effect on the date they are published on Our Websites. Please check for updated versions of these T&C’s every time You visit Our Websites. All Goods, promotions, offers, and pricing are subject to availability, location, delivery or collection or other delivery restrictions, and the method of purchasing or ordering.

1. Definitions and Interpretations

  • Unless otherwise defined herein, the following definitions apply in these Terms and Conditions:

“Account” means data and information about You and Your Interactions with Us that we hold and which is required to access and/or use certain areas and features of Our Websites, Our Contact Centre, and Our Stores, including placing Orders;

“Agreed Return Method” means the specific method of returning Goods to Us that You have selected and agreed to during the Returns Authorisation Process;

“Change of Mind Period” means the period in which You are entitled to change Your mind, as further detailed in Clause 6.1;

“Contract” means a contract for the purchase and sale of Goods;

“Cookies” means a small text file placed on Your computer or device by Our Websites when You visit certain parts of Our Websites and/or when You use certain features of Our Websites;

“Correspondence” means communication between You and Us via letter, post, telephone, email, fax, SMS/MMS, text messaging services, social media, or any other electronic communication method;

“Customer Returns Centre” means Our place of business where We ask You to return Goods to Us by courier or post;

“Customer/You/Your” means you, the customer;

“Goods” means the goods sold by Us via Our Websites, Our Contact Centre, and Our Stores;

“Interact/Interaction/Interacting” means You entering Our Stores, or You corresponding with Our Stores, or You visiting Our Websites, or You communicating with Our Contact Centre, or any subsequent dealings with Us including purchasing or ordering Goods;

“Link” means a hyperlink which can be used to navigate to another website or URL;

“Losses” means any and all (i) claims, suits, judgments and orders, and (ii) taxes, losses, liabilities, damages, fees, costs and expenses (however described, characterised or classified), including loss of profits, in each case regardless of whether they are susceptible to appeal or mitigation;

“Off-The-Shelf Purchase” means You purchasing Goods from Us via Our Stores where there was no Order placed beforehand;

“Order” means Your order for the Goods You intend to purchase from Us , but specifically excluding Off-The-Shelf Purchases;

“Order Acceptance Event” means the occurrence of one of the following events that indicates Our intention to start delivering Your Order: sending You Correspondence stating that We are dispatching Goods to You; or Us sending You Correspondence stating that Goods are ready for You to collect from Us;

 “Our Contact Centre” means Our representatives that You communicate with by Correspondence;

“Our Stores” means stores/shops, outlets, or concessions owned or operated by Us within the United Kingdom;

“Our Websites” means all websites operated by Us that are available via the Internet, including but not limited to www.prestigeframing.co.uk;

“Our Content/Content” means any text, imagery, files, audio or media that is published by Us excluding all User Generated Content;

“Returns Authorisation Process” means the facilities provided within Our Websites where You are able to notify Us of Your intention to return Goods to Us or Our Partner;

“Store Receipt” means the paper receipt that You are provided in Our Stores at the time of placing an Order or making an Off-The-Shelf Purchase;

Supplier/ Suppliers means a person or organization that provides a product or service which we sell on our Websites or Off-The-Shelf.

“User Generated Content” means any reviews, appraisals, recommendations, scoring or measurement, text, imagery, files, audio, video or media that is uploaded to Our Websites by You or a third party that is not Us;

“We/Us/Our” means Prestige Framing, whose registered address is Prestige Framing, 183 Blackburn Road, Bolton, BL1 8HE, United Kingdom.

In these Terms and Conditions unless the context otherwise requires:

(a)  references to Clauses are to the Clauses of these Terms and Conditions;

(b)  references to a person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality);

(c)  references to the singular include the plural and vice versa;

(d)  any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms. Where the context permits, other and otherwise are illustrative and shall not limit the sense of the words preceding them;

(e)  the word will shall be deemed to impose obligations in the same way as if the word shall had been used in its place;

(f)  a provision of any law is a reference to that provision as extended, applied or amended and includes any subordinate legislation; and

(g)  the masculine includes the feminine and vice versa.

2. Information About Us

  • Our Websites, Our Contact Centre and Our Stores are operated by Prestige Framing, whose registered address is Prestige Framing, 183 Blackburn Road, Bolton, BL1 8HE, United Kingdom.

3. General Terms and Conditions

3.1.  Your Account

  • You will require an Account in order to fully Interact with Us including placing Orders.
  • An Account holding data and information about You may be created by Us at the time of You providing Us with Your name, or email address, or telephone number, or any other personally identifiable information about You via Our Websites, Our Contact Centre, or Our Stores.
  • You must be over 18 years of age to attempt to place an Order.
  • When creating an Account, the information You provide must be accurate and complete. If any of Your information changes at a later date, it is Your responsibility to ensure that Your Account is kept up to date, using the facilities available within Our Websites.
  • We will provide access via Our Websites for You to view and edit some data and information held in Your Account. In order to access these facilities within Our Websites, You will be asked to set a password. We recommend that You choose a strong password in order to protect the data and information held within Your Account. It is Your responsibility to keep Your password safe. If You believe Your Account is being used without Your permission, You must contact Us immediately.
  • We will not be liable for any unauthorised use of Your Account.
  • You must not use anyone else’s Account.
  • You must not share Your Account with anyone else or give Your permission for anyone else to use Your Account.
  • Any personal information provided in, for, or registered in connection with Your Account will be collected, used, and held in accordance with Your rights and Our obligations under the UK Data Protection Act 2018 and the General Data Protection Regulation 2016, as set out in these Terms and Conditions.
  • You may choose to save Your credit/debit card information or other payment methods within Your Account for You to use in order to attempt to place future Orders. You can manage which payment methods are saved for this purpose using Our Websites. We will not be held liable for any Losses that You may incur due to unauthorised access to Your Account that involves the fraudulent use of saved payment methods causing You financial loss.

3.2.  International Customers or Transactions

  • We do not accept any liability for any customs fees, tariffs, duties, or fines that You may incur when purchasing or ordering Goods from Us.
  • We do not accept any liability for any Goods seized, delayed, or destroyed by customs or enforcement agencies.
  • Any payment or refund due to You will be paid to You in the same currency in which You originally paid for Your Order or Off-The-Shelf Purchase.
  • Any Order You place with Us via Our Websites or Our Contact Centre will be treated as an Order taking place in the United Kingdom, specifically England. The applicable tax in the jurisdiction of England will be applied to the total value of the Goods. You will be responsible for any taxes, charges, levies, assessments and other fees of any kind imposed on the purchase of the Goods by other jurisdictions

3.3.  Goods, Pricing and Availability

  • We make all reasonable efforts to ensure that all descriptions in English and graphical representations of Goods available from Us correspond to the actual Goods. Please note, however, the following:
    • images of Goods are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product sold due to differences in computer displays and lighting conditions;
    • images and/or descriptions of packaging are for illustrative purposes only; the actual packaging of Goods may vary;
    • Our Content including, but not limited to, images and videos relating to Goods may include representations of other artefacts, props, accessories, property or other Goods in order to create a context for the Goods on offer. Unless otherwise stated, all artefacts, props, accessories, property, or other Goods featured in Our Content and Partner Content should be regarded as excluded from the Goods on offer;
    • there may be slight variations in the size, weight, dimensions and measurements of the Goods indicated
  • Where appropriate, You may be required to select the required size, model, colour, number, of the Goods that You are ordering or purchasing.
  • We neither represent nor warrant that Goods will be available.
  • All prices are checked by Us when We process Your Order or Off-The-Shelf Purchase. In the unlikely event that We have published incorrect pricing information via Our Websites, via Our Contact Centre, or via Our Stores, We reserve the right to refuse or cancel all or part of Your Order or Off-The-Shelf Purchase
  • We make all reasonable efforts to ensure that all prices published by Us are correct at the time of publication. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. Changes in price will not retrospectively affect any Order that You have already placed unless as detailed in Clause 3.4 above, the pricing shown was incorrect.
  • In the event that the price of Goods You have ordered changes between Your Order being placed and Us taking payment in full for that Order, You will be charged the price published at the time of placing Your Order or unless as detailed in Clause 3.4 above, the pricing shown was incorrect.
  • Delivery, collection, or other delivery charges are not included in the price of Goods published by Us. Delivery, collection, and other delivery options and related charges will be specified on the Form provided to You at the time of placing Your Order.
  • Where available, the applicable delivery, collection, or other delivery options and related charges will be presented to You as part of the ordering process.
  • Prices that are reduced for sales and promotional reasons are only valid for the period specified.
  • There may be circumstances in which prices differ depending on the method of purchasing or ordering (i.e. via Our Websites, via Our Contact Centre, or via Our Stores) due to special promotions or clearance initiatives.

3.4.  Manufacturer’s Warranties

  • Certain Goods may be provided with a manufacturer’s warranty. For further details and terms, please refer to the manufacturer’s warranty documentation supplied with the Goods.
  • The manufacturer’s warranty exists in addition to Your legal rights as a consumer (that the Goods match their description, that they are of satisfactory quality and that they are fit for purpose). For Goods that do not match their description, are not of satisfactory quality, or are not fit for purpose, You may be entitled to return Goods to Us in accordance with Clause 2.1.

4. Distance Interaction & Selling

4.1.  Scope

  • The terms herein contained in this Clause 4 only apply where You Interact with Us or You Order Goods from Us via Our Websites or Our Contact Centre.

4.2.  Interaction with Our Contact Centre

  • It is Your responsibility to make any and all arrangements necessary in order to communicate with Our Contact Centre including the cost of any telephone calls, text messages, emails, letters, or any other form of Correspondence.
  • Communication with Our Contact Centre is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Contact Centre (or any part of it) at any time and without notice. We will not be liable to You in any way if Our Contact Centre (or any part of it) is unavailable at any time and for any period.
  • Our Contact Centre opening times are published on Our Websites. We reserve the right to alter these opening times at any time and without notice.

4.3.  Interaction with Our Websites

  • It is Your responsibility to make any and all arrangements necessary in order to access Our Websites.
  • Access to Our Websites is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Websites (or any part of them) at any time and without notice. We will not be liable to You in any way if Our Websites (or any part of them) are unavailable at any time and for any period.
  • Links to other websites may be available on Our Websites. Unless expressly stated, these other websites are not under Our control. We neither assume nor accept responsibility or liability for the content of third party websites. The inclusion of a Link to another website on Our Websites is for information only and does not imply any endorsement of the websites themselves or of those in control of them.
  • Our Content on Our Websites does not constitute advice on which You should rely. It is provided for general information purposes only.
  • We exercise all reasonable skill and care to ensure that Our Websites are secure and free from viruses and other malware. However insofar as is permitted by law, We make no representation, warranty, or guarantee that Our Websites will meet Your requirements, that they will not infringe the rights of third parties, or that they will be compatible with all software and hardware, or that they will be secure.
  • You are responsible for protecting Your hardware, software, data and other material from viruses, malware, and other internet security risks.
  • You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to Our Websites or use Our Websites as a vehicle to transfer such viruses or other malware.
  • You must not attempt to gain unauthorised access to any part of Our Websites, the servers on which Our Websites are stored, or any other server, computer, or database connected to Our Websites.
  • You must not attack Our Websites by means of a denial of service attack, a distributed denial of service attack, or by any other means.
  • By breaching the terms set out in Clauses 3.7, 4.3.8 and 4.3.9, You may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing Your identity to them. Your right to use Our Websites will cease immediately in the event of such a breach.
  • You may only use Our Websites in a manner that is lawful, including:
    • You must ensure that You comply fully with any and all local, national or international laws and/or regulations;
    • You must not use Our Websites in any way, or for any purpose, that is unlawful or fraudulent;
    • You must not use Our Websites to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind; and
    • You must not use Our Websites in any way, or for any purpose, that is intended to harm any person or persons in any way.
  • We reserve the right to suspend or terminate Your access to Our Websites if You breach the provisions within these Terms and Conditions. Specifically, We may take one or more of the following actions:
    • Suspend, whether temporarily or permanently, Your ability to access Our Websites and/or Your Account;
    • Remove any User Generated Content submitted by You that breaches these Terms and Conditions;
    • Issue You with a written warning;
    • Take legal proceedings against You for reimbursement of any and all relevant costs on an indemnity basis resulting from Your breach;
    • Take further legal action against You as appropriate;
    • Disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or
    • Any other actions which We deem reasonably appropriate (and lawful).
  • We hereby exclude any and all liability arising out of any actions (including, but not limited to those set out above) that We may take in response to breaches of these Terms and Conditions.

4.4.  The Contract

  • Our Websites or Our Contact Centre will guide You through the ordering process. Before submitting Your Order to Us You will be given the opportunity to review Your Order and amend it. Please ensure that You have checked Your Order carefully before placing it.
  • No part of Our Websites or Correspondence with Our Contact Centre in relation to placing an Order constitutes a contractual offer capable of acceptance. Our acknowledgement of receipt of Your Order by means of an Order Processing Notification does not mean that We have accepted it. Your Order constitutes a contractual offer that We may accept.
  • Acceptance is indicated by the first Order Acceptance Event relating to Your Order, If We are unable to deliver part or all of Your Order for any reason, We reserve the right to cancel that part or all of Your Order. 
  • The Order Processing Notification shall contain the following information:
    • confirmation of the Goods and the quantity ordered; and
    • fully itemised pricing for the Goods ordered including, where appropriate, taxes, delivery and other additional charges
  • We require an accurate, valid email address for You so that We may send You an Order Processing Notification. If You do not provide an accurate, valid email address to Us when placing Your Order We do not accept any responsibility for Your failure to receive an Order Processing Notification or any Correspondence relating to Order Acceptance Events that follow thereafter.
  • If We, for any reason, do not accept or cannot deliver Your Order, no payment shall be taken under normal circumstances. If We have taken payment, any such sums will be refunded to You as soon as reasonably possible

4.5.  Payments

  • Payment details for Goods and any delivery, collection or other delivery charges or any other charges including VAT must always be provided in advance and You will be prompted to provide these details during the Order process.
  • We accept Credit/Debit card payments (most cards are accepted, however, We reserve the right to refuse cards We are unable to accept) when ordering via Our Websites or Our Contact Centre.
  • We accept payment via PayPal when ordering via Our Websites.
  • Where You choose to pay using credit/debit card when ordering via Our Websites or Our Contact Centre, We will pre-authorise Your card for the amount of the Order but will not take payment immediately.
  • Where You choose to pay using PayPal, We will inform PayPal of Our intention to charge Your PayPal account for the amount of the Order but will not take payment immediately. Your agreement with PayPal however may mean that the funding methods set up on Your PayPal account are charged immediately.
  • When ordering via Our Websites or Our Contact Centre, payment is settled in full using the payment details provided by You when the first Order Acceptance Event occurs.
  • Any payment or refund due to You will be paid to You in the same currency in which You paid for Your Order originally.
  • Any payment or refund due to You will be paid to You using the same payment method by which You paid for Your Order originally.
  • Any payment or refund due to You by credit/debit card will be paid to You using the same card by which You paid for Your Order originally.

4.6.  Delivery and Cancellation

  • When You order Goods from Us, You will be provided with an estimated date, dates, date range, or date ranges for the delivery of Your complete Order, or the instalments of which it consists. Should We be delayed in delivering any part of Your Order, We will deliver Your Order within 30 calendar days of the date of the Order Acceptance Event where this is a later date, unless otherwise agreed in writing, and subject to further delays caused by events outside of Our or Our Partner’s control (including but not limited to any delay issues caused by couriers or other third parties).
  • Notwithstanding any other rights and remedies You may have under these Terms and Conditions, where an issue has arisen with any Products provided by Our Suppliers, or Your Order relating to any Products provided by Our Suppliers, including but not limited to damage or late delivery, unless You have requested cancellation of Your Order, Our Suppliers will be given 72 hours to reply to any queries raised with respect to the issues that have arisen and provide a summary of solutions to be implemented going forward.
  • Where You have ordered Goods from Us for delivery, they will be delivered by a courier service of Our choosing.
  • Where You have ordered Goods from Us for delivery, if the courier service chosen is unable to deliver the Goods on the delivery date due to either their failure to perform, or Your absence from the delivery address, the courier service or an alternative courier service chosen by Us, will re-attempt delivery of the ordered Goods on one further occasion.
  • Where You have ordered Goods from Us for delivery, if the courier service chosen originally was unable to deliver the Goods on a second occasion, or the alternative courier service subsequently chosen was unable to deliver the Goods, We reserve the right to cancel Your Order by way of a written notice.
  • Where You have ordered Goods from Us for delivery, if the courier service chosen is unable to deliver to the specified delivery location, We reserve the right to cancel Your Order.
  • Where You have ordered Goods from Us for collection, if the collection location specified when Your Order was placed is unable to facilitate the collection of the Goods on the specified date, dates, date range, or date ranges, for any reason including stock availability, unforeseen circumstances, or the failure of a third party to perform, We reserve the right to cancel Your Order by way of a written notice.
  • Where You have ordered Goods from Us for collection, if the location specified when Your Order was placed is unable to facilitate the collection of the Goods due to Your absence, or Your failure to present photographic identification at the specified location, at the specified date, dates, date range, or date ranges We reserve the right to cancel Your Order by way of a written notice.
  • Where You have placed an Order with Us, in the unlikely event that We fail to deliver the Goods within 30 calendar days of the Order Acceptance Event (unless otherwise indicated by the Order Processing Notification that delivery of all or part of the Goods would be after this date), if any of the following apply, You may cancel Your Order immediately by way of a written notice:
    • We have refused to deliver Your Goods; or
    • In light of all relevant circumstances, delivery within that time period was essential; or
    • You told Us when ordering the Goods that delivery within that time period was essential.
  • If You do not wish to cancel Your Order in accordance with Clause 6.9 above, or if none of the specified circumstances apply, You may specify a new reasonable delivery date that is achievable by Us as indicated within the delivery information published on Our Websites. If delivery of the Goods by this date fails for a reason of Our responsibility, You may then cancel Your Order.
  • You may cancel all or part of Your Order in accordance with Clauses 6.9 or 4.6.10 provided that separating the Goods in Your Order would not in our reasonable and sole opinion significantly reduce their original purchase value or residual value, including circumstances where Goods were purchased as part of a promotion. Any sums that You have already paid for the cancelled Goods and their delivery will be refunded to You, with promotional discounts re-evaluated on the basis of the remaining Goods in Your Order. If any cancelled Goods are delivered to You, You must return them or arrange for their collection.
  • If You cancel your Goods through no fault of Ours in accordance with these Conditions, and the Goods have already been dispatched, We reserve the right to charge You or deduct from Your total refund a return/collection fee. The amount deducted will, as a minimum, be based on the weight of Your Goods and can also include but not be limited to, any charges related to the time and materials necessary to pick and pack the Goods and also any charges related to any subsidies provided by Us towards delivery costs.

4.7.  Risk and Ownership

  • Where You have placed an Order on Our Website, legal and beneficial ownership of the Goods passes to You only once We have received payment in full of all sums due including any applicable delivery charges, and the Goods have been delivered to You.
  • Where You have ordered Goods from Us for delivery, delivery shall be deemed complete once the Goods have been delivered to an address provided by You, including where relevant, any alternative address provided in Your Order, or where relevant, to a neighbour or safe location at the discretion of the courier services entrusted with the delivery of the Goods to You.
  • Where You have ordered Goods from Us, for collection, delivery shall be deemed complete once You have collected the Goods from the location specified when Your Order was placed.
  • Where You have placed an Order with Us, or Our Trusted Partners, the risk in the Goods shall remain with Us until We, have delivered the Goods to You as detailed in Clauses 7.2 or 4.7.3 above

5. On Premises Interaction & Selling

5.1.  Scope

  • The terms detailed in this Clause 5 only apply where You purchase or Order Goods from Us via Our Stores.
  • Where You purchase or order Goods from Us via Our Stores, please refer to any signage or literature within Our Store, featured with or nearby the Goods for additional terms and conditions, exclusions, or restrictions that may also apply.
  • Where You purchase or order Goods from Us via Our Stores, please refer to the Store Receipt provided to You at the time of purchasing or ordering, for additional terms and conditions, exclusions, or restrictions that may also apply.

5.2.  Interaction with Our Stores

  • It is Your responsibility to make any and all arrangements necessary in order to communicate with or visit Our Stores including the cost of any transport.
  • Access to Our Stores is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Stores (or any part of them) at any time and without notice. We will not be liable to You in any way if Our Stores (or any part of them) are unavailable at any time and for any period.
  • Our Stores opening times are published on Our Websites. We reserve the right to alter these opening times at any time and without notice.
  • Should You make an Off-The-Shelf Purchase, You will be provided with a Store Receipt which will contain the total price of all the goods purchased

5.3.  Payments

  • Payment details for Goods including VAT must always be provided in advance and You will be prompted to provide these details during the purchasing or ordering process.
  • We accept Credit/Debit card payments (most cards are accepted however, We reserve the right to refuse cards We are unable to accept) when purchasing or ordering via Our Stores.
  • We accept cash payments in Great Britain Pounds Sterling when purchasing or ordering via Our Stores located in the United Kingdom.
  • We may accept at Our sole discretion to accept other modes of payment including transaction balances following a refund, or other store credit, when purchasing or ordering via Our Stores.
  • Any payment or refund due to You will be paid to You in the same currency in which You originally paid for Your Order or Off-The-Shelf Purchase, unless we both agree otherwise.
  • Any payment or refund due to You will be paid to You using the same payment method by which You originally paid for Your Order or Off-The-Shelf Purchase.

5.4.  Delivery

  • When You order Goods from Us You will be provided with an estimated date, dates, date range, or date ranges for the delivery of Your complete Order, or the instalments of which it consists. Should We be delayed in delivering any part of Your Order, We will, unless otherwise agreed or further delays caused by events outside of Our control (including but not limited to any delay issues caused by couriers or other third parties), deliver Your Order within 30 calendar days of the date of the Order Processing Notification where this is a later date.
  • Where You have ordered Goods from Us for delivery, they will be delivered by a courier service of Our choosing.
  • Where You have ordered Goods for delivery, delivery shall be deemed complete once the Goods have been delivered to an address provided by You including, where relevant, any alternative address provided in Your Order, or where relevant to a neighbour or safe location at the discretion of the courier services entrusted with the delivery of the Goods to You.
  • Where You have ordered Goods from Us, for collection, delivery shall be deemed complete once You have collected the Goods from the location specified when Your Order was placed.
  • Where You have made an Off-The-Shelf Purchase, delivery shall be deemed complete once We have provided You with the Goods via Our Stores.
  • Where You have made an Off-The-Shelf Purchase or placed an Order on Our Websites, legal and beneficial of the Goods transfers to You only when We have received payment in full of all sums due including any applicable delivery charges, and the Goods have been delivered to You

6. Returns, Refunds & Cancellations

6.1.  Change of Mind

  • You may withdraw (cancel) Your pre-contractual offer to purchase or order Goods at any time prior to an Order Acceptance Event unless Your Order is exempt from this privilege under the terms set out in Clause 1.7 below.
  • You have the right to a 7 calendar days Change of Mind Period within which You may cancel the Contract or cancel or return all or part of Your Order or Off-The-Shelf purchase, unless the Goods within Your Order or Off-The-Shelf Purchase that You wish to cancel or return are exempt from this privilege under the terms set out in Clause 1.7 below, or as displayed in store, or provided to You under the terms set out in Clauses 5.1.2 or 5.1.3
  • Should You wish to return all or part of an Off-The-Shelf Purchase during the Change of Mind Period, unless Goods within Your Off-The-Shelf Purchase that You wish to return are exempt from this privilege under the terms set out in Clause 1.7, or as displayed in Our Stores, or provided to You under the terms set out in Clauses 5.1.2 or 5.1.3, You must return all or part of Your Off-The-Shelf Purchase to Us at Our Stores.
  • Should You wish to return all or part of Your Order during the Change of Mind Period, You must inform Us of Your decision to cancel, or Your decision to return all or part of Your Order either by phone/ email or using the facilities available within Our Websites.
  • If You wish to exercise Your right to cancel during the Change of Mind Period and delivery of the Goods has started, for example the Goods have been provided to a courier but the Goods have not yet been received by You, We reserve the right to charge You for courier costs.
  • If You are returning Goods due to a change of mind, the Goods must be returned in the same original, un-used, and re-saleable condition otherwise they may not be accepted.
  • You will lose Your right to cancel or return Goods within the Change of Mind Period in the following circumstances:
    • Goods have been personalised, or made to Your specification;
    • Any Goods source from Searchlight Electric Ltd unless defective. In the event of defective Goods the Goods can only be exchanged for Searchlight Electric ltd Goods and not returned for a refund
    • Any items marked as “Sale” or “Taken As Seen”
    • You have assembled the Goods and/ or started using the Goods;
    • You have unreasonably damaged the packaging of the Goods over and above opening the packaging for inspection purposes; or
    • You have damaged the Goods,
  • If You wish to exercise Your right to return all or part of Your Order during the Change of Mind Period, You must return Goods no later than 14 calendar days after the day on which You inform us that You wish to return the Goods, whichever is the earlier. You may return the Goods or, at the sole discretion of Us, the Goods may be collected from you.
  • If You wish to exercise Your right to return all or part of Your Order due to a change of mind, We reserve the same rights to deduct a return/collection fee from Your total refund as set out in Clauses 6.12.
  • You will be unable to cancel or return any Goods ordered or purchased outside of the Change of Mind Period due to a change of mind.

6.2.  Faulty, Damaged or Incorrect Goods

  • We provide Goods that are of satisfactory quality, fit for purpose, as described at the time of purchase subject to the terms set out in Clause 3, in accordance with any pre-contract information We have provided, and that match any samples or models that You have seen or examined (unless We have made You aware of any differences). If any Goods You have purchased do not comply and, for example, have faults or are damaged when You receive them, or if You receive incorrect Goods, You must contact Us no later than 7 days of receipt of the Goods, to report the fault, damage or error, and to arrange for a repair, replacement, or refund.
  • If You have reason to believe that any faults or damages in the Goods are due to any actions or omissions by the courier delivering such Goods, You must contact Us no later than 7 days of receipt of the Goods to report the fault or damage.
  • Where You have notified us according to Clauses 2.1 and/or 6.2.2 above, You:
    • have a duty to not make any further use of the Goods and if you do make any further use of such Goods after giving such notice, We shall not be liable for any breach of warranty in relation to any defect in such Goods.; and
    • will make the Goods available for collection by Us or a courier of our choosing, or to return them as agreed (if the case) and allow for a reasonable opportunity of examining such Goods.
  • In the event that the Goods sold to You do not conform with the terms set out in Clause 2.1 and We agree that it is not due to Your operation, use or handling of the Goods that is the cause, beginning on the day that You receive the Goods, You have a 7 calendar day right to reject the Goods and to receive a refund. Alternatively, You may request a repair of the Goods or a replacement. Should a repair or replacement be agreed, We will bear any associated costs excluding courier costs. In certain circumstances, where a repair or replacement is impossible, disproportionate, or not commercially viable, We reserve the right to instead offer You a refund.
  • If, after a repair or replacement, the Goods still do not conform (or if We cannot do so as previously described, or have failed to act within a reasonable time), You may have the right either to keep the Goods at a reduced price, or to reject them in exchange for a refund.
  • You will not be eligible to a repair, replacement, or refund under the terms set out in Clauses 2.4 or 6.2.5 if We informed You of the fault(s), damage or other problems with the Goods before Your purchase of the them and it is because of the same issue that You now wish to return them; if You have purchased the Goods for an unsuitable purpose that is neither obvious nor made known to Us and the problem has resulted from Your use of the Goods for that purpose; or if the problem is the result of normal wear and tear, misuse or intentional or careless or accidental damage. You may not return Goods under the terms set out in Clauses 6.2.4 or 6.2.5 merely because You have changed Your mind.
  • If You are returning Goods due to them being incorrect, damaged or faulty then they must be returned in the same condition that they were provided to You, or in such a condition whereby the only deterioration was required in order to detect the fault, otherwise they may not be accepted.
  • It is Your responsibility to ensure that the Goods are packaged properly and carefully so that no damage is caused to them. Failure to do so may result in Your returned Goods being refused and/or any refund due being reduced in value
  • Where You have ordered Goods from Us for collection, when You collect the Goods it is Your responsibility to check that the Goods are of a satisfactory quality, are fit for purpose, and are as described. Once collected We, at our discretion, can refuse repair, replacement, or refund

6.3.  Returning Goods following an Off-The-Shelf Purchase

  • Should You wish to return Goods to Us that were purchased as an Off-The-Shelf Purchase in accordance with the terms set out in Clauses 4.5 or 6.1.4, You must physically bring the Goods You wish to return to Us at one of Our Stores at no cost to Us.

6.4.  Returning Goods following an Order

  • Should You wish to return Goods that were delivered to You as a result of a Website Order, in accordance with the terms set out in Clauses 1 or 6.2, You must notify Us within 7 calendar days following the actual date of the delivery.
  • Should You wish to return Goods that were delivered to You as a result of Your Order in accordance with the terms set out in these Terms and Conditions, including but not limited to Clause 6, however You fail to inform us within the permitted 7 calendar day period, We reserve the right to refuse to refund You. Furthermore, You will be liable for any costs which You incur including any transport or carriage costs of the Goods from You to Us. We may be unable to refund You and will dispose of the Goods in any way seen fit including destruction, retention, or resale if the returned Good either cannot be located or linked to You.
  • You will be notified of how to return the Goods, of which there may be several options provided at Our discretion and depending on the nature of Your Order and the Goods You wish to return. If there is only one option, You must select this and agree this forms the Agreed Return Method. If there are several options available, You must select one and agree this forms the Agreed Return Method.
  • Should You return Goods in a different manner or method to the Agreed Return Method, We reserve the right to refuse to refund You if the returned Good either cannot be located or linked to You.

6.5.  Processing Returns via Our Stores

  • Should You wish to return Goods to Us that were delivered to You as a result of Your Order in accordance with the terms set out in Clauses 1 and 6.2, and the Agreed Return Method is to return the Goods via Our Stores, You must physically bring the Goods You wish to return to Us at one of Our Stores at Your sole expense and subject to the availability of Our Stores as explained in Clause 5.2.
  • Should You return Goods to Our Stores, You must produce proof of purchase such as the valid, original, physical Store Receipt or delivery note at the time of returning the Goods. Should You attempt to return Goods to Us via Our Stores without the delivery note or till receipt, We reserve the right to refuse your refund.
  • Should You attempt to return Goods from an Order, to Us via Our Stores without prior notification, We reserve the right to refuse your refund and may revert you back to the correct channels in order to complete the necessary Returns Authorisation Process.

6.6.  Refunds

  • Refunds may be reduced for any diminished value in the Goods resulting from Your excessive handling of them. For the purpose of this clause only, “excessive handling” means any more handling than is reasonably required to ascertain the nature and characteristics of the Goods in question (e.g. no more than would be permitted in a shop). Please note that if We issue a refund before We have received the Goods and have had a chance to inspect them, We may subsequently charge You an appropriate sum if the Goods are found to have been handled in a way that would otherwise entitle to reduce Your refund or refuse to issue a refund altogether.
  • Refunds will be processed via the same method of payment unless agreed otherwise as set out in Clause 5 or 5.3.

7. Liabilities

  • Subject to Clause 1.5 below, We will be responsible for any foreseeable Losses that You may suffer as a result of Our breach of these Terms and Conditions. Losses are foreseeable if it is an obvious consequence of Our breach, or if it is contemplated by You and Us when the Contract is created. We will not be responsible for any Losses that are not foreseeable. Where a sale is made to You from a Trusted Partner, these liabilities will transfer to the Trusted Partner.
  • Should you use any of our Goods for commercial use We will not be liable to You for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.
  • Nothing in these Terms and Conditions seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.
  • Nothing in these Terms and Conditions seeks to exclude or limit Your legal rights as a consumer.
  • Our maximum liability to You under these Terms and Conditions shall be limited to the value of the Goods purchased which give rise to such claim, and in no event shall we be liable for any Losses in excess of such value.
  • Your entitlement to the rights and privileges granted by these terms and conditions, are in lieu of and to the exclusion of any other right or cause in action in contract (including negligent breach of contract), tort (including negligence and product liability whether strict or otherwise) or under statute or any other legally recognised cause of action or liability whatsoever, whether arising under these terms and conditions or otherwise.
  • To the fullest extent permissible by law, We accept no liability to any user for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Websites, Our Contact Centre, or Our Stores or the use of or reliance upon any of Our Content or User Generated Content published by Us or Our Trusted Partners.
  • To the fullest extent permissible by law, We exclude all representations, warranties, and guarantees (whether express or implied) that may apply to any of Our Content and any Partner Content or User Generated Content published by Us.

8. Force Majeur

  • We will not be liable for any failure or delay in performing any obligations where that failure or delay results from any cause that is beyond Our or Our Supplier’s reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic, pandemic or other natural disaster, or any other event that is beyond Our or Our Suppliers’s reasonable control.
  • If any event described in in this Clause occurs that is likely to adversely affect Our performance of any obligations under these Terms and Conditions:
    • We will inform You as soon as is reasonably possible;
    • Our obligations under these Terms and Conditions (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;
    • If the event outside of Our or Our Supplier’s control continues for more than 8 weeks, We may cancel the Contract and inform You of the cancellation. Any refunds due to You as a result of that cancellation will be paid to You as soon as is reasonably possible and in any event within 5-14 calendar days of the date on which the Contract is cancelled;
    • If an event outside of Our or Our Supplier’s control occurs and continues for more than 16 weeks and You wish to cancel the Contract as a result, You may do so. Any refunds due to You as a result of such cancellation will be paid to You as soon as is reasonably possible and in any event within 5-14 calendar days of the date on which the Contract is cancelled.
    • If the Contract is cancelled by You as set out in this Clause, if any Goods are in Your possession then We reserve the right to require the return of such Goods within 14 calendar days of the request.

9. Privacy & Your Personal Information

  • Some data about You and Your Interactions with Us will be collected automatically by Us. Some data will only be collected if You voluntarily submit it, for example, when signing up for an Account. We may collect some or all of the following data:
    • names and addresses;
    • contact information such as email addresses and telephone numbers;
    • transaction information based on Your activities and Interactions with Us;
    • financial information including but not limited to credit/debit card details, PayPal details, and Klarna details;
    • delivery and billing instructions;
    • Your mark or signature;
    • passwords;
    • analytical information and statistics on Your use of Our Websites, Our Contact Centre, and Our Stores and
    • any other information You share with Us.
  • Notwithstanding the security measures that We take, it is important to remember that the transmission of data via the internet may not be completely secure and that You are advised to take suitable precautions when transmitting to Us data via the internet. We cannot be held liable or responsible for data during transmission to Us.
  • All personal data is stored securely in accordance with the principles of the UK Data Protection Act 2018.
  • We use Your data to provide a good experience to You. This includes:
    • providing and managing Your Account;
    • providing and managing Your access to Our Websites, Our Contact Centre, and Our Stores;
    • supplying Goods to You;
    • responding to communications from You;
    • market research; and
    • analysing Your Interactions with Us to enable Us to continually improve Our Websites, Our Contact Centre, and Our Stores to provide a good user experience
  • With Your permission and/or where permitted by law, We may also use Your data for marketing purposes which may include contacting You by email and/or telephone and/or text message and/or post with information, news and offers on Our products.
  • We may sometimes contract with third parties to supply products and services to You on Our behalf. These may include payment processing, delivery of Goods, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of Your data. Where any of Your data is required for such a purpose, We will take all reasonable steps to ensure that Your data will be handled safely, securely, and in accordance with Your rights, Our obligations, and the obligations of the third party under the law.
  • In certain circumstances We may be legally required to share certain data held by Us, which may include Your personal information, for example, where We are involved in dispute/ legal proceedings. We do not require any further consent from You in order to share Your data in such circumstances and will comply as required with any legally binding request that is made of Us.
  • We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Data provided by users will, where it is relevant to any part of Our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the data for the purposes for which it was originally collected by Us.
  • In the event that any of Your data is to be transferred in such a manner, You will not be contacted in advance or informed of the changes.
  • Your Right to Withhold Information
  • To receive services from Us, to purchase Goods from Us, to view or read or witness any information published by Us, or in any way Interact with Us You may be required to submit or allow for the collection of certain personally identifiable data. You may withhold this information if You wish, however, this will restrict Your ability to Interact with Us.
  • If You are Interacting with Us via Our Websites, You may restrict Your internet browser’s use of Cookies however, this will restrict Your ability to Interact with Us.

10. User Generated Content

  • We may – with verbal or written permission – upload User Generated Content on our Website for the sole purpose of advertising Our capabilities
  • If You wish to submit User Generated Content to Us, You agree that You will be solely responsible for that User Generated Content. Specifically, You agree, represent and warrant that You have the right to submit the User Generated Content and that it will not contravene any aspect of these Terms and Conditions.
  • When submitting User Generated Content (or Interacting with Us in any way), You must not submit, communicate or otherwise do anything that:
    • is obscene, deliberately offensive, hateful, or otherwise inflammatory;
    • promotes violence;
    • promotes or assists in any form of unlawful activity;
    • discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation, or age;
    • is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
    • is calculated or otherwise likely to deceive;
    • is intended or otherwise likely to infringe (or threaten to infringe) another person’s right to privacy;
    • misleadingly impersonates any person or otherwise misrepresents Your identity or affiliation in a way that is calculated to deceive (obvious parodies are not included within this definition provided that they do not fall within any of the other provisions in this section);
    • implies any form of affiliation with Us where none exists;
    • infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, patents, trademarks and database rights) of any other party; or
    • is in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.
  • You agree that You will be liable to Us and will, to the fullest extent permissible by law, identify Us of any breach of the warranties given by You under Clause 9. You will be responsible for any loss or damage suffered by Us as a result of such breach.
  • You retain the ownership of Your User Generated Content and all intellectual property rights subsisting therein. By submitting User Generated Content to Us, You grant Us an unconditional, non-exclusive, fully transferable, royalty-free, perpetual, irrevocable, worldwide licence to use, store, archive, syndicate, publish, transmit, adapt, edit, reproduce, distribute, prepare derivative works from, display, perform and sub-licence Your User Generated Content for the purposes of operating or marketing Our business.
  • We may reject, reclassify, or remove any User Generated Content submitted to Us at Our discretion and without notice

11. Our Intellectual Property

  • You may not reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content from Our Websites unless given express written permission to do so by Us.
  • You may:
    • access, view and use Our Websites in a web browser (including any web browsing capability built into other types of software or app);
    • download Our Websites (or any part of it) for caching;
    • print pages from Our Websites;
    • download extracts from pages on Our Websites; and
    • save pages from Our Websites for later and/or offline viewing.
  • Our status as the owner and author of the Content on Our Websites must always be acknowledged.
  • You may not use any Content saved or downloaded from Our Websites for commercial purposes without first obtaining written approval from Us to do so. This does not prohibit the normal access, viewing and use of Our Websites for general information purposes whether by business users or consumers.
  • You may Link to Our Websites provided that:
    • You do so in a fair and legal manner;
    • You do not do so in a manner that suggests any form of association, endorsement or approval on Our part where none exists;
    • You do not use any logos or trademarks displayed on Our Websites without Our express written permission; and
    • You do not do so in a way that is calculated to damage Our reputation or to take unfair advantage of it.

12. Complaints and Feedback

  • For questions or complaints about communications from Us (including, but not limited to marketing emails), please contact Us using the contact details provided on Our Websites.
  • We always welcome feedback from Our Customers and, whilst We always use all reasonable efforts to ensure that Your experience as a Customer of Ours is a positive one, We nevertheless want to hear from You if You have any cause for complaint.
  • We hope that We can resolve all issues with You directly and have a customer advisors who are happy to help and assist You with Your queries relating to Our products and services. However, if You are not satisfied with the outcome, You may report Your complaint by emailing us on the following email address: info@prestigeframing.co.uk

13. Other Important Terms

  • We may transfer (assign) Our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). Your rights under these Terms and Conditions will not be affected and Our obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them.
  • You may not transfer (assign) Your obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without Our express written permission.
  • The Contract is between You and Us. It also upholds Our operational requirements when acting as an agent in sales via Our Websites. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.
  • If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.
  • No failure or delay by Us in exercising any of Our rights under these Terms and Conditions means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms and Conditions means that We will waive any subsequent breach of the same or any other provision.

14. Law and Jurisdiction

  • These Terms and Conditions, and the relationship between You and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with English law.
  • Any disputes concerning these Terms and Conditions, the relationship between You and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.